1. Keep positive tweets about your business public
Image by Bern@t via Flickr
If someone tweets something positive about your business, service, or product, keep that conversation public. Sometimes a person may DM you with a positive tweet. DM him or her back and ask if he will make the same tweet public. If so, you can also thank this person for the positive feedback.
2. RT positive tweets about your business
When a positive tweet about your business is posted, simply thank the person and retweet it. People forget that your followers will not see that positive tweet about you from a third party, unless they also follow him. By RT'ing you are providing a great way to reinforce your positive image to your followers.
3. Develop a bulletin board of positive testimonials and tweet about them.
If people are happy with your product or service, they will let you know with positive feedback. Turn those into a stream of testimonials. Tweet one of these testimonials every so often and link it to a bulletin board of positive testimonials.
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